Support

We’re happy to help.

Email krzysiekobateam@gmail.com — or use “Send feedback” in the app (Settings), which pre-fills your app version and device so we can help faster. No personal data is included.

Frequently asked questions

Which pattern files are supported?

StitchTracker opens OXS charts (Open Cross Stitch), exported by apps such as WinStitch/MacStitch and FlossCross.

How do I add a pattern?

Tap + in the library, or open an .oxs file from Files, iCloud, AirDrop or an email attachment and choose “Open in StitchTracker”.

Where is my backup?

Your projects and progress are part of your iPad/iPhone’s standard iCloud Backup (enable it in iOS Settings). They return automatically when you restore or move to a new device. There is no manual export — and nothing to lose.

Does it work offline?

Yes — entirely. StitchTracker needs no internet connection and no account.

What are tips?

The app is free. Tips are an optional way to support development; they never unlock features.

I found a problem with a pattern

Some OXS files contain duplicated or overlapping data. StitchTracker validates files on import and can auto-fix common issues. If something still looks wrong, email us the file and we’ll take a look.